Category: Ladder Shakers

3

Look Ma, No Laddershakers

Back in the 1990s, I ran a technical team supporting the core computer systems for a major multinational supporting its critical business processes across the world. There were several hundred systems supporting sales, invoicing,...

0

Fire the Process Jockeys

Everybody in the IT Industry loves ITIL these days. That’s fine, it’s a solid framework for operating IT. My problem though is when processes, especially incident, change and problem management, become organisational constructs full...

1

The Good Old Bad Old Days

Much of this blog reflects on the cultural and organisational changes that have taken place over the last thirty or so years. When I left work after thirty-plus years, I sent out a leaving...