Category: Ladder Shakers


Look Ma, No Laddershakers

Back in the 1990s, I ran a technical team supporting the core computer systems for a major multinational supporting its critical business processes across the world. There were several hundred systems supporting sales, invoicing,...


Fire the Process Jockeys

Everybody in the IT Industry loves ITIL these days. That’s fine, it’s a solid framework for operating IT. My problem though is when processes, especially incident, change and problem management, become organisational constructs full...


The Good Old Bad Old Days

Much of this blog reflects on the cultural and organisational changes that have taken place over the last thirty or so years. When I left work after thirty-plus years, I sent out a leaving...