Ladder Shakers

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Why your organisation isn’t working

It’s insane. Not so long ago I was responsible for putting the technical platform in place for the rollout of a huge set of new computer systems for a major multi-national. As part of...

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The Joys of Outsourcing. A True Story

Time to wake up Laddershakers again after a short pause, thanks to an old friend and colleague for an excellent anecdote. This illustrates much of what Laddershakers is about; rather than ditch an inappropriate...

3

Look Ma, No Laddershakers

Back in the 1990s, I ran a technical team supporting the core computer systems for a major multinational supporting its critical business processes across the world. There were several hundred systems supporting sales, invoicing,...

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Fire the Process Jockeys

Everybody in the IT Industry loves ITIL these days. That’s fine, it’s a solid framework for operating IT. My problem though is when processes, especially incident, change and problem management, become organisational constructs full...

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Sensible Offshoring

Last week I talked about how common offshoring models can and do go badly wrong, reducing or eliminating the savings expected from lower labour rates. The key problem here is in increasing communication span....

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How not to Offshore

Countries such as India, Malaysia have large number of highly-educated people who are prepared to work for a fraction of the cost of a US or European employee. This is a compelling argument for...

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A Beautiful Example

I just heard through Ladder Shakers from an old friend I used to work with. This funny but shocking story is a fantastic example of how globalised silos cause utter chaos. Thanks Steve! =========...

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Outsourcing is Wonderful Part 2

In my post last week, I looked at some of the cost-related arguments for outsourcing and why they are flawed. This week, I’ll look at the remaining arguments. Focussing on the core business. It...